Terms of Service
Version 1.0 · Effective date 01 Ağustos 2026
The principles governing use of the MKK Koruma Sistemleri platform, the responsibilities of the parties, and the warranty conditions.
1. Parties and Scope
These terms govern the use of the digital surface protection platform operated by MKK Koruma Sistemleri ("MKK"). Customers and applicators who register on the platform are deemed to have accepted these terms. MKK is the intermediary platform that connects the customer with the applicator; the party who actually performs the application is the verified applicator who undertakes the job.
2. Scope of the Service
The platform prepares a rule-based price quote from a surface photo, matches a paid request with a verified applicator based on service region and specialty criteria, ensures the application is documented with before/after photos, and issues a digital warranty certificate upon customer approval.
3. Price Quote and Validity
The quote is calculated item by item based on an evaluation of the uploaded photos and the declared measurements; each item is shown to the customer in detail. The quote is binding until the validity date stated on it. If there is a material difference between the declared measurement/surface condition and the actual on-site measurement, a revised quote is presented to the customer before the application begins; if the customer does not accept it, the payment is refunded.
4. Payment
Payment is collected through the platform after the quote is approved. No applicator is assigned for requests whose payment has not been completed. The portion of the collected amount remaining after the platform commission is recorded in the applicator's earnings ledger once the customer approves the job, and is paid monthly to the IBAN the applicator has provided.
5. User Responsibility
The customer is responsible for the accuracy and currency of the measurements, address, and photos shared in their request, and for providing access to the surface at the scheduled application appointment. The applicator is responsible for performing the work with professional care and with products that comply with MKK standards, and for fully recording the product and lot information used.
6. Cancellation and Withdrawal
The customer may cancel their request before the applicator reaches the address; in that case the collected amount is refunded. Since material will already have been cut once the application has started, material and labor costs accrue if cancelled after that point. The right of withdrawal under the Distance Contracts Regulation ends once performance of the service begins with the customer's approval.
7. Warranty Conditions
The digital warranty is issued only for jobs paid for through the platform, performed by a verified applicator, and closed with customer approval. The warranty covers spontaneous bubbling, delamination, and discoloration of the film material. Damage caused by impact, contact with sharp tools, use of unsuitable chemicals, or defects originating from the surface's underlying structure are excluded. The warranty certificate can be verified using its number on the public verification page.
8. Dispute Resolution
For issues arising from the product or workmanship, the customer may open a dispute record from their panel within 14 days of the job's completion. The MKK operations team hears both parties and resolves the record; the outcome, together with its reasoning, is displayed in both parties' panels. Opening a dispute record does not remove the consumer's legal remedies.
9. Contact
For questions about these terms of service, you can reach us at info@mobilyakaplama.com or +90 506 156 6566.