Delivery and Return Terms
Version 1.0 · Effective date 22 Ağustos 2026
The delivery (performance) process and cancellation/refund terms for surface protection services purchased through MKK Koruma Sistemleri.
1. Nature of the Service
Unlike a physical product shipped by courier, what is purchased on our platform is an ON-SITE SURFACE COATING/PROTECTION SERVICE, performed at the address where your furniture or space is located, by a verified applicator. Accordingly, "delivery" in this document refers to the completion of the service, not courier shipment.
2. Delivery (Service Performance) Process
After your payment is confirmed, your request is assigned to a verified applicator matching your service area and expertise criteria. The applicator coordinates an appointment date with you. If, upon on-site measurement, a material difference is found between the declared measurements/surface condition and the actual condition, a revised quote is presented to you before work begins; if you do not accept it, your payment is refunded.
3. Completion of the Service
The application is documented with before-and-after photos. The service is considered complete once these are uploaded to your account and you confirm; your digital warranty certificate is issued upon your confirmation. If you believe the completed work does not match your request, you can report this from your account before confirming.
4. Cancellation and Refund Terms
You may cancel your request free of charge before the assigned applicator arrives at the service address; in that case, the full amount collected is refunded via the same method used for payment (through the iyzico infrastructure). Once application has actually begun, since the protection film has been cut to the surface's specific measurements, a cancellation will incur charges for the material used and labor performed up to that point; the remaining amount is refunded.
5. Right of Withdrawal Exception
Under the Distance Contracts Regulation, the consumer's 14-day right of withdrawal ends once performance of the service has begun with the consumer's consent. Once you approve your request, complete payment, and the applicator begins the on-site service, you are deemed to have exercised this right of withdrawal within the meaning of this clause; the cancellation terms in Section 4 above then apply.
6. Contact and Support
For delivery or return requests, you can use the dispute record feature in your account, or reach us at info@mobilyakaplama.com or +90 506 156 6566.